Inquiring at the level of the inter-group is delving into the assumption that inter-group relations play a profound role in an individual’s perceptions of the world, and thus directly influence how they treat others, and are treated by others.

Inquiring at the level of the group is to uncover the presence of a group mind, in a way that a group member acts behavior not only on their own behalf, but also on behalf of the group or parts of the group.

lnquiring at the interpersonal level is to delve into the assumption that we are social beings and difficulties in our relationships emerge from our social style and orientation.

Inquiring at the level of the intra-personal or self is to delve into the assumption that our behaviour is primarily a function of our style, personality or nature.

The first step in our quest for growth is understanding the problem deeply and building a coalition sincerely.

The second step in our quest for growth is showing clearly and expressing compellingly.

The third step in our quest for growth is mobilizing energy for change and empowering others to act. With it we meet the third defense against our work - idealization.

The fourth step in our quest for growth is practicing new behaviors and making real progress.

The fifth and final step in our quest for growth is sustaining the change and investing in institutionalization.

To grow we have to get better at knowing what to change and creating the right conditions for it.

Our difficult feelings hold the key to addressing global issues and realising organisational potential.

By recognizing the patterns in our roles and learning to transcend them, we can lead.